Terms & Conditions

Contents

Privacy Policy

Any personal information will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation ("GDPR").

Purpose of Data Use

The purpose for which we use your personal information will be limited to:

  • Opt in/out marketing such as our subscription emails
  • Processing orders
  • Handling customer enquiries only

Data Sharing

We shall not transfer or share your personal information with any third-party individuals or companies without your permission.

Your Rights

You have the right to request that we securely delete your personal data at any time. Please contact us via email should you wish to have your personal data removed from our databases.

General Terms

Website Ownership, Use and Content

This website and its content are owned by PostPods exclusively and shall not be re-published, copied, sold or otherwise used for any illegitimate purposes without our prior written consent.

Reliance

The information on this website is provided for general guidance only and should not be relied upon as professional advice. Any reliance on the information is at the user's own risk, and no liability is accepted for any loss or damage arising from its use.

Acceptance of Terms

Customers who place an order with PostPods via this website and/or by direct contact via email and text messaging services and/or social media shall be deemed as acceptance of the Terms and Conditions stated herein.

Modification of Terms

PostPods reserve the right to amend or alter the Terms and Conditions including product descriptions and pricing at any time and without prior notice.

Product Representation

All photographs of our live invertebrates contained on this website are examples of our products and do not represent an exact photographic depiction of the product that you will ultimately receive.

Our products are live invertebrates which come in all shapes, sizes, colours and depictions that are not within the control of PostPods.

Product Cross-Contamination

Products may contain trace amounts of other natural materials or substances due to shared manufacturing, storage, handling, or packaging processes. Although reasonable precautions are taken to minimise cross-contamination, complete elimination of incidental contamination cannot be guaranteed. Users should assess product suitability for their intended purpose before use.

Sales and Pricing

  • All prices and sales are final unless prior written consent is agreed
  • PostPods reserve the right to refuse any order at our discretion and without reason
  • PostPods reserve the right to postpone shipping of any orders to suit the needs and care of our livestock. The needs and care of our livestock is our sole priority
  • Customers are responsible for all payments and delivery charges in connection with their order

Shipping

  • Orders shall be shipped Monday to Thursday for all Royal Mail Next Day and Tracked 24 Delivery mail services. Subject to PostPods discretion orders may also be shipped on Friday and Saturday depending on the order and availability.
  • Orders received before 10am Monday to Thursday will be posted the same day, orders after this time will be posted on the next available postal date.

Postal Method

All live inverts must be posted via Royal Mail only due to postal rules.

Tracked 24 and Next Day Royal Mail delivery is a postal service operated by Royal Mail who have sole responsibility for the handling of any orders once shipped.

Tracked 24 delivery method requests will be posted within 1-2 working days on receipt of your order but may take longer during busy periods.

IMPORTANT: Once PostPods has dispatched an order for onward handling by Royal Mail or other courier, any postal queries, concerns or delivery delays are not within the control of PostPods. Customers must contact Royal Mail, or other courier directly should they have any queries or wish to escalate any concerns.

Order Dispatch

All customers shall receive a confirmation of dispatch e-mail for their records. A tracking number shall be provided.

Where We Deliver

PostPods post to Great Britain only (England, Scotland and Wales). We are unable to send live animals to Northern Ireland or the Republic of Ireland.

Exceptions

During busy periods, our next-day delivery guarantee applies only to the dispatch of eligible orders on the same working day. It does not guarantee that the order will be delivered the following day, as delivery times may be affected by the courier or circumstances outside of PostPods control.

Where an order contains a large quantity of dry goods, we reserve the right to use an alternative courier and to divide the order into multiple packages. Any livestock included in the order will continue to be dispatched separately using Royal Mail unless we notify you otherwise.

We will make reasonable efforts to inform customers of any significant dispatch delays, courier changes, or split deliveries. These exceptions do not affect your statutory rights.

IMPORTANT: PostPods reserve the right to postpone the dispatch of livestock orders where the weather forecast at the Customer's delivery address is expected to fall below 3°C or in excess of 26°C at any stage of the delivery journey.

Although heat packs are used by PostPods in some orders, their effectiveness may be reduced at very low temperatures. PostPods do not use cool packs in any of our orders. Any postponement will be made with the welfare of the livestock as our priority.

Live Arrival Guarantee

Coverage

PostPods guarantee live arrival on all livestock shipped via Royal Mail Next Day Delivery. All other shipping methods are excluded from this guarantee.

Delivery Issues

Should the parcel not arrive, be received damaged or otherwise not delivered to an acceptable standard please contact us immediately with photographs of the delivered parcel to allow us to investigate further.

Dead on Arrival (hereby referred to as DOA thereafter) Policy

In the unlikely event of any dead on arrival livestock, PostPods will either:

  1. Agree to replace the livestock, or
  2. Agree a Customer Credit to the value of the original purchase, or
  3. Refund the full purchase cost of the dead livestock including delivery charges

Whichever option is preferred by the customer.

DOA Claim Requirements

  • Customer must notify PostPods of any dead on arrivals within 6 hours of delivery
  • After this period all claims are null and void
  • PostPods reserve the right to request photographic proof and/or video evidence of the delivered livestock with original packaging taken within hours of delivery
  • PostPods further reserve the right to request the livestock be returned to PostPods at the customer's expense irrespective of whether the customer has supplied a photograph or video of the livestock

Overcount Policy

Due to the fragile nature of posting livestock, we send 20% extra overcount on your orders to cover any potential loss during transit.

IMPORTANT: Our live arrival guarantee does not include the extra livestock sent as part of the overcount to cover potential DOAs and only covers the quantity ordered.

DOA Guarantee Exclusions

Our live arrival guarantee is void if:

  1. A delivery was not successful due to the customer not being able to receive, sign and accept the delivery
  2. A successful delivery could not be achieved due to any reason caused by the customer such as supplying the wrong delivery address or not making reasonable efforts to receive the delivery
  3. A delivery was not successful wholly due to an issue controlled by Royal Mail

Returns and Exchanges

PostPods shall not accept returns or exchanges on any livestock, except dry goods. All dry goods packaging must strictly be unopened to warrant a refund or exchange. Should the packaging seal be broken, PostPods are within our rights to refuse a return/exchange.

Company Details

PostPods Ltd, registered in England and Wales, company number 15444948. Registered office: 7 Leeds Road, Cutsyke, Castleford, WF10 5HH. Email: hello@postpods.co.uk

Last updated: 15 September 2026